Shipping and Delivery
All stock orders ship within 48 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can check their package during the transit time. If you place a large order, please expect the extra delivery time. We will tell you the approximate delivery time according our production progress before you order.
We try to make the delivery process as simple as possible and we can send your order either to your residential or business address.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Spring Festival, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. VATOS cannot make changes to your shipping address once a package has been shipped, and VATOS is not liable for packages lost due to incomplete or inaccurate addresses.
VATOS cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We also can not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, VATOS cannot be held liable if a package is returned to us. Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.