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Important Information About Terms and Conditions

Terms and Conditions constitute a binding contract between Customer and Seller and are referred to herein as either “Terms and Conditions” or this “Agreement”. Customer accepts these Terms and Conditions by making a purchase from or placing an order with Seller or shopping on any Seller Website or Mobile Application (each, a “Site”) or otherwise requesting products (the “Products”) or engaging Seller to perform or procure any Services (as this and all capitalized terms are defined herein).These Terms and Conditions are subject to change without prior notice, except that the Terms and Conditions posted on a Site at the time Customer places an order or signs a Statement of Work will govern the order in question, unless otherwise agreed in writing by Seller and Customer.

Your placement of an order at VATOS constitutes your agreement that these policies apply to the order, so be certain you understand them prior to placing your order.

User Account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.


Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing, there may be occasions where errors arise.Should such a situation occur VATOS cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. We reserve the rights to cancel or adjust any order with price errors.

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs.Payment of these is the responsibility of the buyer.

Payment Security

We accept payment by Paypal at this time. Other payment method( credit or debit cards: visa, master etc) will be available.

Your personal details are kept secure on our website and servers through the use of 128 bit SSL (Secure Socket Layer) encryption and secure computing practices, you can safely and comfortably pay with your credit card on our store, We do not store your credit card or Paypal details when you make payment.

Cancellation & Changes Order

Please verify your order details as we cannot amend your order once processed to our warehouse to produce and/or dispatch. If you would like to cancel your order, please contact us immediately. If additions to the order or different products are requested, kindly place a new order.

Shipping and Delivery

All stock orders ship within 48 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can check their package during the transit time. If you place a large order, please expect the extra delivery time. We will tell you the approximate delivery time according our production progress before you order.

We try to make the delivery process as simple as possible and we can send your order either to your residential or business address.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Spring Festival, please allow extra delivery time.  During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. VATOS cannot make changes to your shipping address once a package has been shipped, and VATOS is not liable for packages lost due to incomplete or inaccurate addresses.

VATOS cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We also can not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, VATOS cannot be held liable if a package is returned to us. Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

Exchange and Returns

We can exchange and/or refund for defective products within 7-10 days from the time you received the package. But you must contact us first, and the return shipping fee will be paid by buyer.

Returned products must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, warranty cards, plus all accessories and documents provided by the manufacturer.

Local Law

Persons accessing this website from different geographically locations are responsible for compliance with their respective local laws where applicable.

If you have other questions, please contact us: info@vatostoys.com


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