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Welcome to the VATOS Help Center. Whether you are new to VATOS or a member, you can find useful information about our products and services.

Frequently Asked Questions:

In addition to ordering on our website, you can call or email in an order. We will handle your order as quickly as possible. If we encounter any problems, we will contact you using the information you provided.

Shipping fees are calculated based on the weight and dimensions of the package. We will choose the best, fastest and cheapest shipping method to your address.

If it’s less than 2 hours from the time you place your order, you can cancel it by calling or email to our Customer Service.

If you have incorrectly entered your physical shipping address, please contact us immediately and we’ll correct the address. Normally, we ship the goods within 48hours, so please contact us as soon as you can. We want to make sure your product(s) arrive to you and not the guy down the street.

Yes. If you want the invoice, please contact our Customer Service, our team will make the invoice for you.

VATOS offers a limited warranty on select products. Please see our Warranty Page for more details.

Yes. All sensitive information you enter on our website is encrypted using world-class SSL (Secure Socket Layer) 128 bit encryption technology before it is sent over the internet to our secure servers. Your information will remain very safe and secure.

You can reset your password by entering your email address in the Lost Your Password section on the Login page.A new temporary password will be sent to you automatically.

If you still have other questions, please contact our customer service: info@vatostoys.com, we will try our best to help you.


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